hbaazi Privacy Policy

1. Introduction

hbaazi ("we", "our", or "platform") is a trusted online betting and casino platform in Bangladesh. Protecting your privacy is one of our highest priorities. This privacy policy describes how we collect, use, process, and protect your personal information.

By using the hbaazi website hbaazi.cam, you agree to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

This privacy policy should be read as part of our Terms and Conditions, and both documents should be considered together.

2. Information We Collect

hbaazi may collect various types of information. This information helps us provide services, manage accounts, and improve your experience.

2.1 Personally Identifiable Information

• Full name (as stated on the national identity card)
• Date of birth (for age verification — for users aged 21 and above only)
• Valid email address
• Current residential address
• National identity card or passport number (where applicable)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Usage Information

• IP address and device type
• Browser type and version
• Time spent on the platform and pages visited
• Gaming history and betting records
• Login times and dates

3. How We Collect Information

We collect information in the following ways:

3.1 Direct Collection

We collect information directly from you when you register on hbaazi, create an account, make a deposit or withdrawal, contact customer support, or fill out any form.

3.2 Automatic Collection

Some information is collected automatically through cookies, log files, and similar technologies while you browse our website. This information is generally anonymous in nature and is used solely to improve service quality.

3.3 Through Third Parties

We may also collect limited information from trusted third parties for the purposes of payment processing, age verification, and fraud prevention.

4. Purpose of Using Information

hbaazi uses the collected information for the following purposes:

• Account Management: To create, verify, and manage your hbaazi account.
• Service Delivery: To provide cricket betting, slots, live casino, and other gaming services.
• Financial Transactions: To ensure safe deposit and withdrawal processes through bKash, Nagad, and Rocket.
• Age Verification: To allow only users aged 21 and above to use the platform.
• Customer Support: To resolve your issues and provide assistance through live chat.
• Security and Fraud Prevention: To detect suspicious activity and keep your account secure.
• Bonuses and Promotions: To provide welcome bonuses and VIP rewards based on your eligibility.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze and improve the quality of our website and services.

5. Data Storage and Security

hbaazi places the highest importance on the security of your personal information. We use industry-standard security measures:

5.1 Technical Protection

• SSL Encryption: All data transmission on our website is encrypted using SSL/TLS technology.
• Secure Servers: Your information is stored in secure data centers where unauthorized access is not permitted.
• Firewall Protection: Our systems are protected through advanced firewall measures.
• Regular Security Audits: Regular audits are conducted to identify vulnerabilities in our systems.

5.2 Data Retention Period

We retain your personal information for as long as your account is active or as needed to provide services. Due to legal obligations, some information may be retained for a specified period even after an account is closed.

6. Sharing Information with Third Parties

hbaazi does not sell your personal information. However, in the following limited circumstances, we may share information with selected third parties:

6.1 Payment Providers

Information required to process your transactions through bKash, Nagad, and Rocket is shared with the relevant payment providers. This information is used solely for the purpose of completing transactions.

6.2 Game Software Providers

Minimum necessary information may be shared with game providers such as PG Soft, JILI, Pragmatic Play, Spribe, and others in order to run their games on our platform.

6.3 Legal Requirements

We may be legally required to disclose necessary information in response to court orders, legal proceedings, or valid requests from government authorities.

6.4 Fraud Prevention

Necessary information may be shared with designated service providers to help prevent fraud, money laundering, or other illegal activities.

7. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the hbaazi website. Cookies are small text files stored in your browser.

7.1 Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and for core platform functionality.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Collect anonymous data to understand usage patterns on our website.

7.2 Cookie Control

You can accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may limit some functionality of the platform.

8. Your Rights

As a user of the hbaazi platform, you have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information in your account.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (within the limits of legal obligations).
• Right to Restrict Processing: The right to request that processing of your information be limited for specific purposes.
• Right to Data Portability: The right to receive your information in a structured format.
• Right to Withdraw Consent: Where processing of information is based on your consent, the right to withdraw that consent at any time.

To exercise these rights, contact our support team via live chat or send an email to [email protected]. We will respond to your request as soon as possible.

9. Privacy of Minors

hbaazi is for users aged 21 and above only. We do not knowingly collect any personal information from anyone under the age of 21. We use age verification methods during the registration process.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If you believe that a minor's information is in our system, please contact us.

10. Changes to This Policy

hbaazi reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will inform you in the following ways:

• By updating the "Last Updated" date at the top of this page.
• By sending a notification to your registered email address.
• Through a notification when you log in to the platform.

Continuing to use hbaazi after changes have been made will be considered as your acceptance of the updated privacy policy. We therefore recommend visiting this page regularly.

11. Contact

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

• Live Chat: Live chat support in Bengali is available 24/7 on our website.
• Email: [email protected]

We will try to respond as soon as possible after receiving your message. hbaazi is always committed to ensuring your privacy and security.